But when I disconnect and connect again, the stereo connection fails (Along with it microphone also fails) – (Bluetooth and Other Devices Settings page in windows10 shows – “Connected Voice”) Observation: When I freshly pair the headphone with my Windows 10, it shows both profiles, Stereo and Hands-Free (Bluetooth and Other Devices Settings page in windows10 shows – “Connected Voice, Music”).
Issue: Issue is most likely with windows 10, as its not compatible with this newer version of bluetooth headset, as this headset works perfectly fine with mobile (in calls and with music too). After reading a lot over internet and trying to debug the issue, I found the trick. Now this new one caused me the same issue as mentioned by Anindo in this post. So I ordered a newer version this time – “Boat Rockerz 235V2” in almost same price segment, as I was happy with earlier one. Prior to that, I had used Boat Rockerz 255 which used to work perfectly fine, but it lasted for around 2 years and then got damaged by wear and tear. So Guys, I am also facing this issue with my new cheap bluetooth headset Boat Rockerz 235V2. The new headset works perfectly, everyone’s happy. Headset returned to seller, and a Plantronics headset ordered instead. Microsoft certainly isn’t, as hundreds of other Bluetooth headsets work perfectly fine for this purpose. If that fails, disable the “Hands-free” device instead, and try again. Disable the “stereo” device, and the mic and headphones should work simultaneously on a call. This is normal for Bluetooth headsets: I get the two device listings for my Sony Bluetooth headset as well. In the Windows Sound Settings, there would be a Stereo device as well as a Hands-Free device listed for the same headset. On the Microsoft Teams user feedback forum, a thread from December 2019, “ JBL Headset not compatible with MS Teams” had a couple of suggested solutions. It’s a JBL problem, and JBL hasn’t addressed it for half a year or more. The problem is not limited to the JBL Tune 600 BTNC model: At least one other model, the JBL Tune 500 BTNC, has been reported to have the same problem.
JBL’s response to customers was reported to be “We never said it works with Windows 10 for voice calls” – though that is anecdotal from several Reddit threads and other forums, not an official statement Enable the microphone, and the earpieces garble the incoming sound Long story short, this headset does not work with Windows in headset mode, only as headphones.… and there it was! There were hundreds of posts all over the net, about this exact problem.Time to check if anyone else has reported such an issue on Reddit and various discussion forums.It’s just a Bluetooth headset, right? How can any manufacturer get this wrong?.
When all else fails, read the manual (and the manufacturer’s product page).No, the sound in the earpiece remained garbled on meetings.After pairing the headset with Windows 10 again, did the problem go away?.Keep “Volume Up” and “Volume Down” buttons pressed simultaneously for about five seconds, wait for the “power down” sound in the earpiece.
The garbled audio in the earpieces only occurs when the microphone is also in use.When playing music from Windows to the device, is the sound clear or garbled?.The routine steps of restarting the computer, unpairing and pairing the headset, and glaring angrily at every bit of electronics in the room, had yielded no improvement, so there we were. Then, on the first live video call using the headset, the other side’s speech was totally garbled. Pairing with the Windows 10 laptop was easy, and the headset worked fine for one brief test call via Microsoft Teams, I was told. The headset had worked perfectly when paired to a phone to test it.